FAQ

To place an order with us:

1. Select a product.
2. Add to shopping cart.
3. View the cart.
4. Proceed to check out.

What payment methods can I use?

You can pay using Visa, Mastercard, PayPal or Kandhyma Gift Card.

These payments methods are all 100% secure.

All submitted personal and payment information is encrypted and secure.

Credit cards payments are managed by...... Our business partner.

Payments aswell as refunds are invoiced in Euros.

If you are a customer whose credit card /debit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate in the day your card issuer processed the transaction.

If your payment has been declined, please check the following possible reasons :

* Is there a spending limit on your credit card?

* Are your card details correct including security code and expiration date?

* Does your address, match the details held by your card provider?

* Has the card you are trying to pay with expired?

* Have you checked your card has sufficient funds?

* The most common reason for decline is a transaction limit set by your bank default. If you have been rejected several times, feel free to contact your bank to see if the limit is a problem.

We ship between 3 - 5 business days after the payment has come through. (Excluding National Spanish holidays)

All orders are sent with registered postage, and as soon as they are shipped, a tracking number will be provided for you to track at all times.

Delivery of your items will vary depending on your location and availability of the purchased product.

Please check your country. Please note, these are only approximately dates.

Normally, items shipped take approx:

** Spain, between 3 - 5 Business days.

**Europe, 5 - 10 Business days.

** Asia, 7 - 15 Business days.

** USA, 7 - 15 Business days.

If for any reason you are not happy with your purchase, or any non- customized item, you may return or exchange the items within 14 days of receipt for a refund to your original method of payment.
Please allow us 3 - 5 business days from the return for it to be processed. Then we will refund for the returned item, excluding original shipping charges.

Please note gift vouchers expire after 365 days, and are not refundable.

The products you return must be in new, unused, and unworn condition with the original packaging and garment tags still attached and returned within 14 days of receipt.

Returns that are DAMAGED or USED WILL NOT be accepted and will be sent back to the customer and a refund refused, as well as delivery costs deducted. Unidentified returns may be returned to the sender.

Customized products are NOT eligible for returns or exchange.

Please note that original shipping charges are non refundable.

Items discounted between 25 and 50% are returnable for online credit only.

Items discounted over 50% are not eligible for returns.

Please request your return label form to add to your returns.

Orders may be returned to us, using any method of your choice, at your expense. We recommend using a traceable and insured service, as Kandhyma is NOT responsable for items list in transit.